SHIPPING
What shipping methods do we offer ?
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DOMESTIC:
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Pos Laju
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We currently provide shipping via Pos Laju (Malaysia's National Courier) for Peninsular Malaysia, Sabah, Sarawak & Labuan.
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Rates charged are based on weight of the package to be delivered and these are based on Pos Laju's published rates but rounded up to the nearest Malaysian Riggit.
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Same Day Delivery
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Same Day Delivery is only for customers with Klang Valley which includes, KL, parts of Selangor and Putrajaya.
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Customers will only see this option if their postal codes fall within the same day delivery destinations.
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There are 2 delivery windows; Daytime which is from 12pm to 6pm and Evening which is from 6pm to 10pm. Please ensure that you select the right option.
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Please to do not request for an earlier delivery time as our delivery partner only guarantees delivery during the delivery time provided.
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INTERNATIONAL:
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Pos Laju EMS (Express Mail Service)
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International: Shipping will be done using Pos Laju EMS service as selected by customer.
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Rates charged are based on weight of the package to be delivered and these are based on Pos Laju's published rates but rounded up to the nearest Malaysian Riggit.
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NOTICE TO INTERNATIONAL CUSTOMERS: Please make sure you are fully aware of your country’s laws regarding e-liquid/e-cigarette importation before making a purchase. Although we do ship to almost every country in the world, Vapers Legacy Online Store will not be held responsible for orders seized by customs or other law enforcement. Vape Empire Online Store is unaware of the current laws and regulations outside of Malaysia. The buyer will assume all risk associated with their international purchase. “ANY” request by customers to alter their international customs invoices will not be honored. All items shipped internationally must be declared. Customs forms will all be marked honestly, with accurate product and product value details in accordance with Malaysian Laws. In addition, International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges.
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For other International orders, please do email us first at haziqvaperslegacy@gmail.com.my.
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We do not ship to countries that have banned e-cigarettes.
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On and off, we may offer free shipping to our loyal customers. So drop by more often to enjoy this deal!
What Is The Estimated Delivery Date?
Below is our general processing procedures for Pos Laju shipment for orders that have been paid.
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Pos Laju: Paid before 3pm Malaysian Time (GMT +8):
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Peninsular Malaysia: Items should be delivered between 1 to 2 business days.
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Sarawak, Sabah & Labuan: Between 2 to 3 business days.
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International Orders: Estimated between 5 to 10 days
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If there is any delay, kindly contact Pos Laju Customer Support which is available from Monday to Friday, 8:30am to 8pm and on Saturday from 8:30am to 5pm, either via email at care@pos.com.my or by calling them at 1-300-300-300
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Same Day Delivery
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All orders must be payed by 11am in order to meet the deadline for Daytime delivery which is between 12pm to 6pm
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All orders must be payed by 3pm in order to meet the deadline for Evening delivery which is between 6pm to 10pm
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If orders are payed after the cut-off time, we reserve the right to send the order the next business day based on the delivery service selected.
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If there is any delay, kindly contact Dego Customer Service which is available from Monday to Friday, 9am to 10pm, either via email at haziqvaperslegacy@gmail.com.my or by calling them at +60129300784
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We do not do delivery on Saturday, Sunday or Public Holidays.
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You will be notified via email or through posting on our Facebook Page if we will not be doing any delivery on a particular day for reasons such as the Online Admin is on leave or on medical leave. It is up to our discretion to assign another staff the job of handling online orders if our Online Admin is away.
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Tracking number and a link to a tracking site are provided once your order has been shipped. It is the customers responsibility to track their orders.
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Tracking numbers are updated into the system between 4pm to 6pm Malaysian time. There may be times when we are overwhelmed with orders which may result in a delay in updating the tracking number into the system, but do not worry as we will update it.
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The shipping times are NOT guaranteed and may be affected by weather, errors on the part of the postal service, etc. We do guarantee that your package will be shipped in accordance with the Turnaround section listed above, but Vapers Legacy Online Store cannot control the courier service once the order has been shipped.
PAYMENT
What Forms of Payment Do You Accept?
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For online payment method, we accept cerdit card/debit card payments via PayPal.
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All customers are requested to have a verified PayPal account before ordering from our online store.
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If you do not have a PayPal account, upon checkout, you will be asked to register for an account.
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We do not accept payment from customers who do not have a PayPal account.
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Kindly ensure that the Name and Shipping address provided for your order matches the Buyer Name and Ship To Name and Address in your PayPal account. If they do not match, we reserve the right to hold your order until we receive a confirmation of your identity by requesting a copy of your Identification Card. If no confirmation is received, we will Cancel your order and refund back the payment.
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A 4% credit card processing fee will be charged for each transaction.
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For offline payment method, we offer ATM cash deposit or online bank transfer into our account. Our account details will be provided upon checkout if this option is selected.
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Payment MUST be made in full within 24 hours from the time and date of your order.
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If payment is not received, your order will be cancelled and deleted from the system. You will need to reorder if you wish to do so. We will not send reminders.
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Please ensure that you email us at haziqvaperslegacy@gmail.com.my with your Order Number and Name once payment has been made and attach a copy of the payment receipt.
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We understand that the smallest denomination payable using ATM Cash Deposit is RM10. As such, any overpaid orders will be refunded back.
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Refunds will be processed and paid within 2 business days. Kindly refer to our Return, Refund & Cancellation Policy for more details.
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As our system is unable to differentiate customers who have selected either PayPal or Online Transfer/ATM Cash Deposit, for those who have selected to pay via Online Transfer/ATM Cash deposit, YOU DO NOT NEED TO PAY THE CREDIT CARD PROCESSING FEE. Please manually calculate your payment by using this simple formula, Total - Tax (or Credit Card Processing Fee) = Your Payment Amount. .
In What Currency Do You Charge?
All transactions will be charged in Malaysian Ringgit (MYR) only.
What is Paypal?
PayPal is a payment method for online purchases, which enables anyone to send and receive money online securely. One advantage of using PayPal payment method is that it offers fast, safe and easy checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. Please visit PayPal official website for more information.
Which Type of Credit Card/Debit Card Do You Accept?
We accept Visa, MasterCard, American Express, JCB and Diners Club. Please note that buyer can only pay by credit card via PayPal.
How To Change The Payment Method After I Have Submited My Order?
Unfortunately once your order has been submmitted, you won't be able to change your payment method.
Suggestion and Feedback
If you have any questions or comments about Shipping & Payment, please contact us at haziqvaperslegacy@gmail.com.my.